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Nursing Home & Adult Home Advocacy

Ensure quality care for Long Island’s seniors. 

Our Program

The New York State Long Term Care Ombudsman Program is a resident-centered and resident-directed advocacy program available to anyone residing in a nursing home, adult care facility or family-type home across the state. The Long Term Care Ombudsman Program sponsored by Family And Children’s Association (FCA) covers all of Nassau County. Ombudsmen advocate for residents to address quality of life and quality of care issues along with resident’s rights concerns.

IMPORTANT:  COVID-19 Service Updates

We know that this is a difficult time for every Long Islander, especially for staff, residents and families with a loved one residing in a long-term care facility.

At this time when visits to facilities has been restricted, we would like families and residents to know that our local Ombudsman Program must also abide by the Centers for Disease Control and Prevention (CDC) and New York State Department of Health (NYSDOH) guidelines for no in-person visitation.

Our office remains fully able to accept and receive phone calls regarding any concerns or questions you may have about care.

For information, please contact FCA’s Ombudsman Program directly at, call (516) 466-9718, or visit our agency website at

Our Certified Ombudsman volunteers will be ready to return to their weekly in-site duties once the visitation restriction has been lifted.

As you can imagine, residents are in much need of an advocacy program during this unprecedented time. FCA will be scheduling our next training session when social distancing protocols are lifted, at which time we will be looking for new volunteers to become Ombudsmen and help us advocate on behalf of Nassau’s long-term care residents. If you’d like to help us and your neighbors, please call us at (516) 466-9718. 


  • Protect residents’ rights
  • Resolve concerns about care for residents and their families; many residents have neither friends nor family to advocate for them
  • Encourage cooperation with facility management and regulatory agencies to improve the lives of residents
  • Educate the community about the services
  • Alert persons to health care fraud and abuse

Volunteer today!
Advocates make a difference. When you join Ombudservice, you become a volunteer advocate for seniors who live in nursing, adult and assisted living homes.Training
Before placement, each Ombudsperson receives 36 hours of training, which leads to certification from the New York State Office for the Aging. After placement in a facility, a supervisor is available to help with problems.

Ongoing training is provided through seminars and conferences. 

Who qualifies?

  • Individuals motivated to improve the quality of life for institutionalized persons
  • Those who are physically & emotionally capable of meeting the demands of an advocate’s role
  • Individuals willing to commit a minimum of five hours per week for two years 

Did you know?
The growth rate for the over-55 population in Nassau County is six times greater than for our overall population.

Mary Clare Campion
377 Oak Street, 5th Floor
Garden City, NY 11530
(516) 466-9718

The New York State Long-Term Care Ombudsman Program services are made possible through funding from the New York State Office for the Aging and U.S. Administration on Community Living.