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Hours & Services During COVID-19

FCA has served Long Islanders since 1884 through some difficult and challenging times and we continue to do so today in ways that limit health risks to clients, staff, volunteers and vendors. We recognize that in times of crisis, community needs increase and we are called to do even more. That's why all programs remain open and functional with program activities modified in line with government restrictions and public health guidelines. FCA is considered an ESSENTIAL business under Governor Cuomo's Executive Order.

We are monitoring the COVID-19 situation closely and will continue to adjust our response in the days and weeks to come. We are receiving regular bulletins from the state and county health departments and regular updates from NYS OFA, OMH, OASAS, OCFS and the federal government. Based on what we have heard from them, we have listed below the current modifications to our normal programs. Also, the full FCA COVID-19 Statement is available on our homepage or in the Press Release section of our site.

Immigrant & Refugee Support Services COVID-19 Crisis Helpline (516)546-0357

 

ADDICTION PREVENTION, TREATMENT & RECOVERY DIVISION

Family Treatment and Recovery Centers- remain OPEN
 

  • Hempstead and Hicksville will be open with virtual services for normal business hours
  • Hempstead will have limited staffing onsite 9am – 5pm, Monday – Thursday; Hicksville will have limited staffing onsite 9am – 5pm, Monday – Friday.
  • 1:1 counseling and group counseling available via phone and ZOOM, please work with your primary counselors to coordinate participation or contact the site directly
  • We are encouraging individuals to utilize phone sessions in order to reduce the number of individuals on site, however, if you are unable to utilize phone sessions please schedule an appointment to come onsite and meet with a counselor individually.
  • The clinic team will be assessing priority individuals who need face to face individual counseling. When coming onsite, please come at your appointment time, and not earlier. Remember to wear a mask. If you do not have access to a mask, let us know when scheduling your appointment and we will provide you with one.
  • Peer Recovery Advocates and Care Coordinators will be available for peer support and to provide assistance with coordinating any community-based needs.
  • For Health and MAT appointments call the office to schedule an in person or telehealth appointment with the Doctor
     

Hempstead Family Treatment & Recovery Center (516)486-7200

Hicksville Family Treatment & Recovery Center (516)935-6858

Prevention Services
 

  • Prevention will have limited staffing onsite Monday - Thursday from 9:00am – 5:00pm.
  • Individual counseling for youth and parent support is available via phone and ZOOM. Please schedule an appointment with your counselor today if you have not already done so. If you do not yet have a counselor, please email efungkhee@FCALI.org to schedule a session with one of our counselors today.

 

  • We are encouraging individuals to utilize phone sessions in order to reduce the number of individuals on site, however, if you are unable to utilize phone sessions please schedule an appointment to come onsite and meet with a counselor individually.
  • The prevention team will be assessing priority individuals who need face to face individual counseling. When coming onsite, please come at your appointment time, and not earlier. Remember to wear a mask. If you do not have access to a mask, let us know when scheduling your appointment and we will provide you with one.
  • If you are not able to access services via phone and ZOOM and do not want to come onsite, please contact your counselor or Prevention Supervisor to schedule an outdoor appointment, either near your home or near FCA.
  • Active Parenting groups are being facilitated via ZOOM and phone. Please email efungkhee@FCALI.org to learn more and enroll.
  • Prevention is starting a new group called Girl Circle.  Please email efungkhee@FCALI.org.
  • Educational and support materials are being posted on the Addiction Treatment and Recovery Facebook page.  
  • Please contact Hempstead Family Treatment & Recovery Center at (516)486-7200 to speak with an onsite clinician for immediate assistance.


SHERPA

 

  • Sherpa will have limited staffing onsite at Nassau and Suffolk THRIVE sites Monday – Friday from 10:00am – 6:00pm.Managers will be on call for immediate assistance Saturday and Sunday.
  • We are encouraging individuals to utilize phone sessions in order to reduce the number of individuals on site, however, if you are unable to utilize phone sessions please schedule an appointment to come onsite and meet with a Certified Recovery Peer Advocates for recovery support assistance and linkage to treatment and support services.
  • The team will be assessing priority individuals who need face to face individual coaching. When coming onsite, please come at your appointment time, and not earlier. Remember to wear a mask. If you do not have access to a mask, let us know when scheduling your appointment and we will provide you with one.
  • Family Groups are being facilitated via ZOOM and phone. Please contact Sherpa for more information.


Please contact Sherpa at (516)592-7385.
 

THRIVE Everywhere/THRIVE Nassau/THRIVE Suffolk
 

Onsite hours for both THRIVE Nassau and Suffolk during COVID are Monday – Saturday from 12:00pm – 8:00pm. 

Virtual hours for Suffolk are Monday – Saturday from 10:00am – 8:00pm and Sunday from 10:00am – 3:00pm.

Virtual hours for Nassau are Monday – Friday from 10:00am – 8:00pm and Saturday from 12:00pm – 8:00pm.

We continue to have Recovery Coaches and groups available during normal business hours via virtual platforms, such as ZOOM and telephone, as well as in person options during our onsite hours.

THRIVE has implemented small outdoor and hybrid onsite group activities.  All onsite groups have a registration link to ensure we do not exceed maximum onsite capacity, all participants coming onsite for groups must first complete registration link.

When coming onsite, we ask all participants to come at scheduled appointment time and remember to wear a mask. If you do not have access to a mask, let us know when scheduling your appointment and we will provide you with one.  We will be taking temperatures and completing a health screening for all participants and staff.

All upcoming groups and activities will be posted to THRIVE's Facebook page, including format of group (ZOOM versus in person).

Visit www.thriveli.org for updated information.

Please contact THRIVE Nassau or Suffolk with any questions.
THRIVE Nassau (516)765-7600
THRIVE Suffolk (516)631-822-3396
THRIVE@FCALI.org

 


CHILDREN’S MENTAL HEALTH & WELLNESS DIVISION

To meet the individualized needs of every child served under FCA’s Children’s Mental Health & Wellness Division and those of their family, in-person visits have resumed to allow an even greater variety to its choice of service array.

Families can choose between any combination of the following which may also be changed at any time: in-person visits in or around the home, in-person visits within the community, telehealth over the phone, or televideohealth through FaceTime, Zoom, MS Teams, etc. 

Staff have been trained to use proper safety precautions including the requirement of face masks during in-person visits so they will check prior to the visit if all parties are in possession of one, if any are needed, or if it would be safer to meet differently until safe arrangements can be properly secured. In-person visits in the community can only occur if 6-feet distances can be maintained between people such as a neighborhood park or the boardwalk and beach. 

To assure the health and wellness of families, all support groups, workshops and parenting classes will occur digitally through a variety of platforms that can easily be set up for you if assistance is needed. Smaller community support groups are also being explored so please tell your worker or advocate if you’re interested in joining or helping to establish one near you.

If you do not have a worker or advocate and would like one or to hear more about the supports available to you, our warm, sensitive, friendly and bilingual staff eagerly await your call Monday through Friday between 9am and 5pm (interpreting services available for callers who do not speak English or Spanish) 516-485-5976. 

As always, if you or anyone you know is experiencing a mental health emergency, please call 911. 


PREVENTION & FAMILY SUPPORT DIVISION

  • FCA’s 31 Main Street location continues to meet with clients by appointment only.
  • All Lutheran Church Pantry referrals can call (516)485-4600 ext. 1221.  All calls will be answered within 24 hours. Lutheran Church is currently accepting electronic referrals only. At this time, the pantry is stocked and FCA is in daily communication. Should the status of the pantry change, FCA will be notified.

 

COVID- 19 Support Services for Immigrant Communities
 

  • FCA COVID-19 Crisis Helpline: 516-546-0357
  • Linea de ayuda: 516-546-0357
  • 9am-5pm, Monday-Friday

Servicios de Apoyo para las Comunidades Inmigrantes AHORA y después del coronavirus (COVID-19)

  • Disponible de 9 a.m. a 5 p.m., de lunes a Viernes
     

Credible Messenger:
 

All staff are providing individual sessions with the youth and families. All Partcipants have access to contact their FCA Work Base Learning Coach and CCMI Partners agencies.

 

Donna Raphael, Senior Director (516)486-7690 ext. 1
 

Family First:

 
To help keep our clients and clinicians safe and to continue to slow the spread of the virus, we are offering Teletherapy services and limited in-person sessions. Please call or email for more information.

Family First is a sliding scale psychotherapy practice offering individual, relationship, and family therapy.  We are currently in-network with NYSHIP Empire Plan as well as United Healthcare/Oxford.

516-804-1010  I  hello@familyfirstli.org
Se habla Español.

Lynn Vanderhall Nursery Co-Op:
 

  • The Fall 2020 session will begin on September 8th with registration taking place on September 3 & 4 from 10am-12:30pm.  First come, first serve basis as space is limited. 
  • The nursery will follow the Hempstead School District Pre-K school schedule of offering a hybrid educational program in Fall 2020 for children ages 2-5 years old.  The morning session will be held in our classroom from 9:30am-12:30pm with afternoon remote Zoom schedules from 1:30pm-3pm. 
  • Please call (516)213-0005 to register or to schedule an appointment! Programming is subject to change based on information presented by the CDC.
  • Ana Arriaza, Nursery Co-op Program Coordinator (516)213-0005 (Se habla Espanol)
  • Donna Raphael, Senior Director (516)644-7528

 

  • La sesión de otoño de 2020 comenzará el 8 de septiembre y las inscripciones se realizarán el 3 y 4 de septiembre de 10 am a 12:30 pm. Primero en llegar, primero en servir, ya que el espacio es limitado.
  • La guardería seguirá el horario escolar de Pre-K del Distrito Escolar de Hempstead de ofrecer un programa educativo híbrido en el otoño de 2020 para niños de 2 a 5 años. La sesión de la mañana se llevará a cabo en nuestro salón de clases de 9:30 am a 12:30 pm con horarios de Zoom remoto de la tarde de 1:30 pm a 3:00 pm.
  • ¡Llame al (516)213-0005 para registrarse o para programar una cita! La programación está sujeta a cambios según la información presentada por los CDC.
  • Ana Arriaza, Coordinadora del programa cooperativo de guardería (516)213-0005 (Se habla español)
  • Donna Raphael, Directora Senior (516) 644-7528
     

PACT - Parents and Children Together
 

  • All staff are providing individual Case management and short-term counseling to teens 10-21. The program is focused on parenting stressors and advocacy. PACT will assist Pregnant and Parenting teens dealing with COVID-19 which include referral to other services. 
  • Monica Chuchon, Program Coordinator (516)329-5275 (Hablo Español)
  • Donna Raphael, Senior Director (516)486-7690 ext. 1
     

SNUG - Gun Violence Reduction Program
 

  • The SNUG Team is providing community outreach and conflict mediation with a focus on gun violence prevention.
  • Lionel Charles, Program Manager (516)293-4194
  • Donna Raphael, Site Administrator (516)486-7690 ext. 1
     

SNUG- Social Work Initiative
 

  • The SNUG Social Worker Initiative will assist victims with completing & submitting Office of Victims Services applications, case management & trauma informed care.  The program specializes in working with victims of shootings & families of homicide victims.
  • Desann Brown, Supervising Social Worker (516)712-4718
  • Donna Raphael, Site Administrator (516)486-7690 ext. 1

 

RESIDENTIAL SERVICES DIVISION

The Residential Services division continues to work together to ensure only essential staff is on site and that all programs are fully equipped with appropriate PPE supplies. Visitation on site is limited to scheduled visits where appropriate physical distancing can be maintained. All visitors are required to wear a mask and complete a health screen in accordance with CDC guidelines and will have a temperature check before entering any facility.
 

Nassau Haven Emergency Youth Shelter – remains OPEN
 

  • Our Emergency Youth Shelter continues to operate and is screening all youth for COVID-19 symptoms in accordance with CDC guidelines prior to entry into the program.
  • All current residents are remaining in the program with daily programming put in place to include a focus on distance learning schoolwork
  • Recreational activities promote healthy living and appropriate physical distancing
  • Staff continues to follow CDC cleaning procedures in the program and is monitoring residents and staff closely for any COVID-19 symptoms in accordance with CDC guidelines.
  • Telehealth is available and provided to all residents in need

Margaret Christy, Program Coordinator mchristy@fcali.org (516)221-1310


Lakeview House
 

  • All current residents are remaining in the program with daily programming put in place to include a focus on distance learning schoolwork
  • Recreational activities promote healthy living and appropriate physical distancing
  • Staff continues to follow CDC cleaning procedures and is monitoring residents and staff closely for any COVID-19 symptoms in accordance with CDC guidelines
  • All external visitors are limited to specified family members, medical personnel and behavioral health specialists.
  • Program is continuing to take referrals with protocols for new residents in place in accordance with OMH guidelines
  • Telehealth is available and provided to all residents

Sarah Constantinou, Program Coordinator sconstantinou@fcali.org (516)678-5991
 

Walkabout for Young Men and Women
 

  • All current residents are remaining in the program with daily programming put in place to include a focus on distance learning schoolwork and employment initiatives. Residents have begun returning to work and adhere to strict protocol upon to return to the facility to maintain the health and safety of the residents and staff.
  • Recreational activities promote healthy living and appropriate physical distancing
  • Staff continues to follow CDC cleaning procedures in the program and is monitoring residents closely for any COVID-19 symptoms in accordance with CDC guidelines.
  • All external visitors are limited to specified family members, medical personnel and behavioral health specialists.
  • Telehealth is available and provided to all residents in need.

Andrea Kerr, Program Coordinator akerr@fcali.org (516)379-8251
 

West Nassau Residence
 

  • All current residents are remaining in the program with daily programming put in place to include a focus on recreational activities on site to keep residents engaged as well as promote healthy living and appropriate physical distancing
  • Staff continues to follow CDC cleaning procedures and is monitoring residents closely for any COVID-19 symptoms in accordance with CDC guidelines
  • Telehealth is available and provided for all residents on site
  • All external visitors are limited to specified family members, medical personnel and behavioral health specialists.

Cheryl Jenkins, Program Coordinator cjenkins@fcali.org (516)285-1151

 

SENIOR & ADULT SERVICES DIVISION

The FCA Senior Division is deeply concerned for the community at this time and are dedicated to supporting older adults throughout this crisis. We will continue to provide services in a modified way that protect the safety of each senior. We will continue to provide up to date information and guidance.

Alzheimer’s Caregiver Support Program


All support, counseling, education and services will continue via telephone or teleconference. If you need assistance or information please contact the program at: 516.292.1300 ext. 2264 or contact Regina Anderson, program coordinator via email at: randerson@fcali.org Join FCA’s Memory Café every Wednesday from 12 p.m. to 1 p.m. via Zoom. Call Kristen at 516-551-2610 or email khaire@fcali.org for more information.
 

EISEP Case Management and In-Home Assistance Program
 

  • Clients should continue to call the regular EISEP phone number 516-292-1300 and either dial their case manager's extension or for new clients they can leave a message by dialing “0”. Calls will be returned as soon as possible from Monday to Friday between 9AM-5PM.
  • Although Face-to-face visits will not be conducted at this time, calls and assessments will continue via telephone. FCA Case Managers are conducting regular phone calls and will continue to make appropriate referrals as indicated. Chore workers will be resuming in-home services following specific COVID guidelines promoting safety. For more information contact the EISEP program.
  • FCA is working with the Home Delivered Meal programs to continue providing service to eligible seniors. For more information please call: 516-292-1300.
  • Every effort is being made to work with home care agencies and the Nassau County office for the Aging to provide in home services and support to the seniors of Nassau County.


Friendly Visiting
 

Friendly Visiting volunteers will continue to offer telephone assistance to clients. If you are in need, or know someone in need of social support, please contact Jessica DiCarlo at (516)743-2389 or jdicarlo@fcali.org.


HIICAP
 

The HIICAP hotline and volunteer counselors are available to provide information on all aspects of health insurance including Medicare Parts A, B, C & D and EPIC.

Please call our Hotline at 516-485-3754 or email us at HIICAP@fcali.org

Should you not be able to immediately reach HIICAP personnel, your call will be returned within 2 business days.

Pauline Andrews, Coordinator Phone: (516)485-3425 ext. 2322, Email: PAndrews@fcali.org

Barry Klitsberg, Assistant Coordinator Phone: 516-485-3425 x 2324


Ombudservice Program
 

  • COVID-19 has had major effects regarding Long Term Care Ombudservice Program (LTCOP) ability to provide advocacy services to our residents. In order to protect our volunteers and the residents we serve in long term care facilities, LCTOP has decided to have all volunteers cease visits to their assigned facilities until further notice.
  • FCA Ombudservice staff will continue to take calls and manage information, assistance and any grievances as usual. If you have any questions or need to speak with the Ombudsman office for any reason, please continue to call (516)466-9718 ext. 1 or ext. 2.
  • In addition, it is state law that every facility post the NY State Ombudservice program number 1-855-582-6769 for assistance.


OMH Linkage Project
 

The following program modifications have taken affect:

  • Client assessments are being completed over the phone
  • Intakes are being completed over the phone
  • RN Nursing Assessments will be conducted over the phone
  • Providing case management & counseling via phone
     

Please contact Christiana Mangiapane, Program Coordinator, at (516)292-1300, ext. 1245 or at: cmangiapane@fcali.org Should you not be able to immediately contact our staff, please leave a message and someone will return your call within 24 hours.
 

Senior Financial Services
 

Any questions regarding senior financial services should be emailed to mmata@fcali.org. Please call: (516) 485-3425 for more information or to set up an appointment. Messages left on our voicemail will be returned within 24 hours. We will be able to answer questions and offer guidance via phone regarding taxes, budgeting, reverse mortgage and other financial concerns. In-person meetings can be arranged by appointment only.
 

SOS Elder Abuse Prevention and Support Programs
 

If you have been the victim of a scam or think you might be a victim of financial exploitation or crime please contact Manda Kristal at (516) 485-3425 ext. 2333 (mkristal@fcali.org). FCA’s Safe Observant Seniors Program staff will continue to provide uninterrupted assistance to victims of elder abuse. Although services will not be conducted face-to-face to ensure the safety and wellbeing of our clients, our staff will be available to provide support, education, guidance and connection to available resources by phone and email. If you need assistance, please do not hesitate to call Anne Kilarjian at (516) 485-3425 ext. 2228 (akilarjian@fcali.org).