Donate

Privacy Statement

Family & Children’s Association (FCA) strongly believes in protecting the privacy and integrity of personally identifiable information gathered from visitors to our website. Because the protection of your privacy is important to us, we have created this policy and posted it in a prominent location on our website to communicate our information collection and dissemination practices. As we add more features and services to our site and as new laws regarding the use of the Internet develop, we may update this privacy policy. We do not anticipate, however, making significant policy changes that would diminish our commitment to protect the privacy of visitors to our website.

What Information We Collect

You are not required to share personally identifiable information in order to use FCA’s website. Personally identifiable information is information that can be linked to a specific individual, such as a name, address, phone number or email address. You can view most portions of the FCA website without telling us who you are and without revealing any personally identifiable information. Using commercially available statistical reporting software, FCA analyzes numeric Internet Protocol (IP) addresses to monitor trends, manage our website, track visitor movement and click-through behavior and gather broad demographic information about our audience that is not personally identifiable. This information helps our staff better understand site usage patterns as well as the types of content and information that may help improve your experience on our site.
We gather personally identifiable information when you make a donation to FCA online, and when you request additional information from us to be delivered electronically or via mail. We never collect personally identifiable information without your express permission and we never collect information beyond that which is absolutely necessary to take the requested action.

Parental Controls

We recognize that parents/guardians and caregivers are concerned about the privacy of their families and especially that of their children. Though not geared towards children, FCA’s website meets published guidelines for safeguarding the privacy of children. We define children as those who are under the age of thirteen. We will not collect online contact or personal information about children without prior parental consent or parental notification, which will include an opportunity for the parent to prevent use of the information and participation in the activity. Without prior consent, online information will only be used to respond directly to the child’s request and will not be used for other purposes. This information will not be distributed to third parties, be publicly posted or otherwise distributed without prior parental consent. Nothing will be done to entice a child, by the prospect of a special game, prize or activity to divulge more information than is needed to participate in the activity.

How We Use Personally Identifiable Information

We use the personally identifiable information you give us to process your requests for information and to process donations you make via secure credit card forms on our website. FCA, its Internet Service Providers (ISP) and web host employ a variety of security measures designed to protect against the loss, misuse and alteration of the information under our control. Databases containing personal information are secured using high level encryption and complex passwords. Information is accessed only by approved FCA staff, volunteers and contractors using established protocols and under close supervision.

When you make an online donation to FCA, we will acknowledge receipt of your donation for tax purposes electronically and/or via mail and, if you ask us to, include you on FCA’s mailing list. If you subsequently change your mind about being on our mailing list, we will immediately honor your removal request. Instructions for doing so are detailed below and are included in on our printed and electronic communications.

When you send a donation in honor or in memory of someone and request that an acknowledgment be sent to another individual/family, we will use the name and address of that individual/family for acknowledgment purposes only.

Email You Send to FCA

If you choose to correspond with FCA through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone. Any email we receive is read only by those individuals who are essential to answering the question(s) presented. As a general rule, you should never send personal health, financial or other sensitive information via email.

Disclosure to Third Parties

Personally identifiable data can only be accessed by authorized FCA personnel and its agents. We preserve the confidentiality, security and integrity of that information. We never share, sell, transfer or disclose personal information to third parties.

Links

As a convenience to our visitors, we may provide links to third-party websites. It is our hope that these sites provide users with current, relevant and useful information. Linked sites, however, are not under our control, and we make no representation and are not responsible for the quality, suitability, functionality or legality of any sites to which we may provide links. We urge you to check the privacy policy of any website you visit.

How to Unsubscribe from Mailing Lists

FCA communications sent via email or U.S. mail provide information on how to unsubscribe quickly and easily. Those wishing to stop communications from FCA can notify us via email, via phone at 516.746.0350 or via U.S. mail at 100 East Old Country Road, Suite 24, Mineola, NY 11501 for prompt removal.

How to Review or Correct Information You Have Provided

You may review the information we have about you, correct and/or change any or all of that information by contacting us via email, via phone at (516)746-0350 or via U.S. mail at 100 East Old Country Road, Suite 24, Mineola, NY 11501.

How to Contact Us About Privacy

If you have any questions about our privacy policy, the information we have collected from you online, the practices of this site or your interaction with this website, please email us.

FCA has served Long Islanders since 1884 through some difficult and challenging times and we continue to do so today in ways that limit health risks to clients, staff, volunteers and vendors. We recognize that in times of crisis, community needs increase and we are called to do even more. That's why all of our programs remain open and our staff are working hard to support kids, families and seniors through these unprecedented times.

We are monitoring the COVID-19 situation closely and will continue to fine tune our response in the days and weeks to come. We are receiving daily bulletins from the state and county health departments, from NYS OFA, OMH, OASAS, OCFS and CDC. Based on what we have heard from them, we have listed below the current modifications to our normal programs. Also, the full FCA COVID-19 Statement is available on our homepage or in the Press Release section of our site.



ADDICTION, PREVENTION, TREATMENT & RECOVERY DIVISION

Family Treatment and Recovery Centers remain OPEN


  • Hempstead and Hicksville will be open with virtual services for normal business hours
  • Hempstead will have limited staffing onsite 9:00 – 5:00, Monday – Thursday; Hicksville will have limited staffing onsite 9:00 – 5:00 Monday – Thursday and 9:00 – 3:00 Friday
  • 1:1 counseling and group counseling available via phone and ZOOM, please work with your primary counselors to coordinate participation or contact the site directly
  • We are encouraging individuals to utilize phone sessions in order to reduce the number of individuals on site.
  • Peer Recovery Advocates and Care Coordinators will be available for peer support and to provide assistance with coordinating any community-based needs.
  • For Health and MAT appointments call the office to schedule an in person or telehealth appointment with the Doctor

Hempstead Family Treatment & Recovery Center (516)486-7200

Hicksville Family Treatment & Recovery Center (516)935-6858


Prevention Services


  • Prevention team is available for individual counseling via phone. Please email efungkhee@FCALI.org to schedule a session with one of our counselors today.
  • Educational and support materials are being posted on the Prevention Facebook page at https://www.facebook.com/groups/substanceusepreventionsupport
  • Please contact Hempstead Family Treatment & Recovery Center at (516)486-7200 to speak with an onsite clinician for immediate assistance.

SHERPA


  • Sherpa teams will be working remotely at this time.  We will continue taking community and hospital referrals via phone.
  • Certified Recovery Peer Advocates are available to provide recovery support assistance and linkage to treatment and support services remotely.

Please contact Sherpa at (516)592-7385.


THRIVE Everywhere/THRIVE Nassau/THRIVE Suffolk


  • Both THRIVE Nassau and Suffolk sites remain open but with limited staff available
  • THRIVE will be moving services primarily to remote, virtual platforms - all upcoming groups and activities will be posted to THRIVE's Facebook page
  • Visit www.thriveli.com for updated information
  • Limited staff sessions available:
    Suffolk 2-8 ( on site)
    Nassau 12-4 ( onsite)

Please contact THRIVE Nassau or Suffolk with any questions.

THRIVE Nassau (516)765-7600

THRIVE Suffolk (516)631-822-3396

THRIVE@FCALI.org


CHILDREN’S MENTAL HEALTH & WELLNESS DIVISION


The following modifications have been made to service delivery within our Care Management, Health Home Care Management, Children & Family Treatment & Support Services (CFTSS), HCBS Children’s Waiver, Youth & Family Integration (Y-FI), Family Center Family Support and Family Center Respite programs.


  • All staff are working remotely.
  • Telehealth services are being used in place of face to face contact. This includes telephonic and video.
  • Group events will occur digitally. Families should continue to RSVP to events and further instructions will be provided by Family Peer Advocates.

For questions on any services or to reach your counselor of advocate call 516-485-5976 As always, if you are experiencing a mental health emergency please call 911.


PREVENTION & FAMILY SUPPORT DIVISION


  • FCA’s 31 Main Street location is not currently accepting walk-ins. Client meetings will be taking place via scheduled appointments only.
  • All Lutheran Church Pantry referrals can call (516)485-4600 ext. 1221. All calls will be answered within 24 hours. Lutheran Church currently accepting electronic referrals only. At this time, the pantry is stocked and FCA is in daily communication. Should the status of the pantry change, FCA will be notified.

Credible Messenger:


All staff are providing virtual workshops and individual sessions with the youth.  All youth have access to contact their FCA and CCMI workers Donna Raphael, Senior Director (516) 644-7528


Family First:


Clinicians are working remotely providing services and resources to students and families in the Great Neck North and Great Neck South High Schools and North Shore School District. Clinicians are working with the mental health teams of each school district to strengthen information being sent to parents and to connect school districts with FCA programs and services. Family First’s clinical psychotherapy services are being provided via telehealth and emergency appointments will be made with the approval of the Clinical Director, Marc Fernandez at 516-804-1010. Se habla Español.


Lynn Vanderhall Nursery Co-Op:


  • The Coop Nursery is closed until April 1as per the rest of the Nassau County Executive and the NYS Governor.
  • Staff are available to parents via phone to disseminate information and assess for needs. Ana Arriaza, Nursery Co-op Program Coordinator (516)213-0005 Donna Raphael, Senior Director (516)644-7528

PACT


All staff are providing virtual workshops and individual sessions with families with focus on parenting stressors and prevention measures in dealing with COVID-19. Monica Chuchon, Program Coordinator (516)329-5275 (Hablo Española)
Donna Raphael, Senior Director (516)644-7528


SNUG


The SNUG Team are providing virtual individual sessions with all participants with focus on prevention measures in dealing with COVID-19. Lionel Charles, Program Manager (516)293-4194 Desann Brown, OVS Supervising Social Worker (516)712-4718 Donna Raphael, Senior Director (516)644-7528


Step Up to Opportunity


All staff are providing virtual workshops and individual sessions with the youth.  All youth have access to contact their SU2O worker. Donna Teichner, AVP (516)485-4289 ext. 1223
Messages responded to daily.


RESIDENTIAL SERVICES DIVISION


The Residential Services division continues to work together to ensure only essential staff is on site and that all programs are fully equipped with supplies


Detention Diversion


Program continues to provide services via telehealth.

Margaret Doherty, Program Coordinator mdoherty@fcali.org (516) 221-1310


Lakeview House


  • All current residents are remaining in the program with daily programming put in place to include a focus on distance learning schoolwork and recreational activities on site. Staff continues to follow CDC cleaning procedures and is monitoring residents closely for any COVID-19 symptoms in accordance with CDC guidelines.
  • All external visitors are limited to specified family members, medical personnel and behavioral health specialists.

Sarah Constantinou, Program Coordinator sconstantinou@fcali.org (516)678-5991


Nassau Haven Emergency Youth Shelter – remains OPEN


  • Our Emergency Youth Shelter continues to operate and is screening all youth for COVID-19 symptoms in accordance with CDC guidelines prior to entry into the program.
  • All current residents are remaining in the program with daily programming put in place to include a focus on distance learning schoolwork and recreational activities on site.
  • Staff continues to follow CDC cleaning procedures in the program and is monitoring residents closely for any COVID-19 symptoms in accordance with CDC guidelines.

Margaret Christy, Program Coordinator mchristy@fcali.org (516)221-1310


Walkabout for Young Men and Women


  • All current residents are remaining in the program with daily programming put in place to include a focus on distance learning schoolwork and recreational activities on site. Staff continues to follow CDC cleaning procedures in the program and is monitoring residents closely for any COVID-19 symptoms in accordance with CDC guidelines.
  • All external visitors are limited to specified family members, medical personnel and behavioral health specialists.

Andrea Kerr, Program Coordinator akerr@fcali.org (516)379-8251


West Nassau Residence


  • All current residents are remaining in the program with daily programming put in place to include a focus on recreational activities on site to keep residents engaged. Staff continues to follow CDC cleaning procedures and is monitoring residents closely for any COVID-19 symptoms in accordance with CDC guidelines.
  • All external visitors are limited to specified family members, medical personnel and behavioral health specialists.

Cheryl Jenkins, Program Coordinator cjenkins@fcali.org (516)285-1151


SENIOR & ADULT SERVICES DIVISION


The FCA Senior Division is deeply concerned for the community at this time and are dedicated to supporting older adults throughout this crisis. We will continue to provide services in a modified way that protect the safety of each senior. Although we will not be physically in the office we will be responding to messages in real time, offering phone support and assisting with resources whenever available and possible. We will continue to provide up to date information and guidance.

Alzheimer’s Caregiver Support Program

All support, counseling, education and services will continue via telephone or teleconference. If you need assistance or information please contact the program at: 516.292.1300 ext. 2264 or contact Regina Anderson, program coordinator via email at: randerson@fcali.org


EISEP Case Management and In-Home Assistance Program


  • Clients should continue to call the regular EISEP phone number 516-292-1300 and either dial their case manager's extension or for new clients they can leave a message by dialing “0”. Calls will be returned as soon as possible between 9AM-5PM.
  • Although there will be no face-to-face visits, FCA Case Managers are conducting regular phone calls and will continue to make appropriate referrals as indicated.
  • FCA is working with the Home Delivered Meals programs to continue providing service. If someone needs Home Delivered Meals or shelf stable food a case manager will perform a short phone assessment to confirm eligibility. Call the number above.
  • Every effort is being made to work with home care agencies and the Nassau County office for the Aging to provide in home services and support to the seniors of Nassau County.

Friendly Visiting


Friendly Visiting volunteers will continue to offer telephone assistance to clients. If you are in need, or know someone in need of social support, please contact Jessica DiCarlo at (516)743-2389 or jdicarlo@fcali.org.


HIICAP


The HIICAP hotline and volunteer counselors are available to provide information on all aspects of health insurance including Medicare Parts A, B, C & D and EPIC.


Pauline Andrews, Coordinator Phone: (516)485-3425 ext. 2322, Email: PAndrews@fcali.org

Barry Klitsberg, Assistant Coordinator Phone: 516-485-3425 x 2324 

HIICAP@fcali.org (516)485-3754


Should you not be able to immediately reach HIICAP personnel, your call will be returned within 24 hours.


Ombudservice Program


  • COVID-19 has had major effects regarding Long Term Care Ombudservice Program (LTCOP) ability to provide advocacy services to our residents. In order to protect our volunteers and the residents we serve in long term care facilities, LCTOP has decided to have all volunteers cease visits to their assigned facilities until further notice.
  • FCA Ombuds staff will continue to take calls and manage information, assistance and any grievances as usual.  If you have any questions or need to speak with the Ombudsman office for any reason, please continue to call (516)466-9718 ext. 1 or ext. 2.
  • In addition, it is state law that every facility post the NY State Ombudservice program number 1-800 855-582-6769 for assistance.

OMH Linkage Project


The following program modifications have taken affect:

  • Client assessments are being completed over the phone
  • Intakes are being completed over the phone
  • RN Nursing Assessments will be conducted over the phone
  • Providing case management & counseling via phone

Please contact Melissa Vasquez, Program Coordinator, at (516)292-1300, ext. 1245. Should you not be able to immediately contact our staff, please leave a message and someone will return your call within 24 hours.


Senior Financial Services


Any questions regarding senior financial services should be emailed to mmata@fcali.org. Messages left on our voicemail will be returned within 24 hours. Although there will be no in person meetings, we will be able to answer questions and offer guidance via phone in regard to taxes, budgeting, reverse mortgage and other financial concerns.


The Home Energy Assistance Program (HEAP) staff helps Nassau County seniors and persons with disabilities to apply for federal home heating grants. Eligibility for this once-a-year assistance is based on household income. Each year, benefit amounts and income guidelines are determined by the New York State Office for Temporary and Disability Assistance. The program runs from mid-November until funding is exhausted. Cooling assistance is offered during the summer, based on funding, for income-eligible households with a medical need for air conditioning.


Clients in need of home energy assistance can continue to contact our phone number and a case coordinator will return your call within 24 hours (516) 227-7386.


SOS Elder Abuse Prevention and Support Programs



If you have been the victim of a scam or think you might be a victim of financial exploitation or crime please contact Manda Kristal at (516) 485-3425 ext. 2333 (mkristal@fcali.org). FCA’s Safe Observant Seniors Program staff will continue to provide uninterrupted assistance to victims of elder abuse. Although services will not be conducted face-to-face to ensure the safety and wellbeing of our clients, our staff will be available to provide support, education, guidance and connection to available resources by phone and email. If you need assistance, please do not hesitate to call Nancy Burke at (516) 485-3425 ext. 2332 (nburke@fcali.org), or Anne Kilarjian at (516) 485-3425 ext. 2228 (akilarjian@fcali.org).