Here for Long Island. Here for You.
FCA has served Long Islanders since 1884 through some difficult and challenging times and we continue to do so today in ways that limit health risks to clients, staff, volunteers and vendors. We recognize that in times of crisis, community needs increase and we are called to do even more. That's why all of our programs remain open and our staff are working hard to support kids, families and seniors through these unprecedented times. We are monitoring the COVID-19 situation closely and will continue to fine tune our response in the days and weeks to come. We are receiving daily bulletins from the state and county health departments, from NYS OFA, OMH, OASAS, OCFS and CDC. Based on what we have heard from them, we have listed below the current modifications to our normal programs. Also, the full FCA COVID-19 Statement is available on our homepage or in the Press Release section of our site.
Hempstead Family Treatment & Recovery Center (516)486-7200
Hicksville Family Treatment & Recovery Center (516)935-6858
Please contact Sherpa at (516)592-7385.
Please contact THRIVE Nassau or Suffolk with any questions.
THRIVE Nassau (516)765-7600
THRIVE Suffolk (516)631-822-3396
THRIVE@FCALI.org
The following modifications have been made to service delivery within our Care Management, Health Home Care Management, Children & Family Treatment & Support Services (CFTSS), HCBS Children’s Waiver, Youth & Family Integration (Y-FI), Family Center Family Support and Family Center Respite programs.
For questions on any services or to reach your counselor of advocate call 516-485-5976 As always, if you are experiencing a mental health emergency please call 911.
All staff are providing virtual workshops and individual sessions with the youth. All youth have access to contact their FCA and CCMI workers Donna Raphael, Senior Director (516) 644-7528
Clinicians are working remotely providing services and resources to students and families in the Great Neck North and Great Neck South High Schools and North Shore School District. Clinicians are working with the mental health teams of each school district to strengthen information being sent to parents and to connect school districts with FCA programs and services. Family First’s clinical psychotherapy services are being provided via telehealth and emergency appointments will be made with the approval of the Clinical Director, Marc Fernandez at 516-804-1010. Se habla Español.
All staff are providing virtual workshops and individual sessions with families with focus on parenting stressors and prevention measures in dealing with COVID-19. Monica Chuchon, Program Coordinator (516)329-5275 (Hablo Española) Donna Raphael, Senior Director (516)644-7528
The SNUG Team are providing virtual individual sessions with all participants with focus on prevention measures in dealing with COVID-19. Lionel Charles, Program Manager (516)293-4194 Desann Brown, OVS Supervising Social Worker (516)712-4718 Donna Raphael, Senior Director (516)644-7528
All staff are providing virtual workshops and individual sessions with the youth. All youth have access to contact their SU2O worker. Donna Teichner, AVP (516)485-4289 ext. 1223 Messages responded to daily.
The Residential Services division continues to work together to ensure only essential staff is on site and that all programs are fully equipped with supplies
Program continues to provide services via telehealth.
Margaret Doherty, Program Coordinator mdoherty@fcali.org (516) 221-1310
Sarah Constantinou, Program Coordinator sconstantinou@fcali.org (516)678-5991
Margaret Christy, Program Coordinator mchristy@fcali.org (516)221-1310
Andrea Kerr, Program Coordinator akerr@fcali.org (516)379-8251
Cheryl Jenkins, Program Coordinator cjenkins@fcali.org (516)285-1151
The FCA Senior Division is deeply concerned for the community at this time and are dedicated to supporting older adults throughout this crisis. We will continue to provide services in a modified way that protect the safety of each senior. Although we will not be physically in the office we will be responding to messages in real time, offering phone support and assisting with resources whenever available and possible. We will continue to provide up to date information and guidance.
All support, counseling, education and services will continue via telephone or teleconference. If you need assistance or information please contact the program at: 516.292.1300 ext. 2264 or contact Regina Anderson, program coordinator via email at: randerson@fcali.org
Friendly Visiting volunteers will continue to offer telephone assistance to clients. If you are in need, or know someone in need of social support, please contact Jessica DiCarlo at (516)743-2389 or jdicarlo@fcali.org.
The HIICAP hotline and volunteer counselors are available to provide information on all aspects of health insurance including Medicare Parts A, B, C & D and EPIC.
Pauline Andrews, Coordinator Phone: (516)485-3425 ext. 2322, Email: PAndrews@fcali.org
Barry Klitsberg, Assistant Coordinator Phone: 516-485-3425 x 2324
HIICAP@fcali.org (516)485-3754
Should you not be able to immediately reach HIICAP personnel, your call will be returned within 24 hours.
The following program modifications have taken affect:
Please contact Melissa Vasquez, Program Coordinator, at (516)292-1300, ext. 1245. Should you not be able to immediately contact our staff, please leave a message and someone will return your call within 24 hours.
Any questions regarding senior financial services should be emailed to mmata@fcali.org. Messages left on our voicemail will be returned within 24 hours. Although there will be no in person meetings, we will be able to answer questions and offer guidance via phone in regard to taxes, budgeting, reverse mortgage and other financial concerns.
The Home Energy Assistance Program (HEAP) staff helps Nassau County seniors and persons with disabilities to apply for federal home heating grants. Eligibility for this once-a-year assistance is based on household income. Each year, benefit amounts and income guidelines are determined by the New York State Office for Temporary and Disability Assistance. The program runs from mid-November until funding is exhausted. Cooling assistance is offered during the summer, based on funding, for income-eligible households with a medical need for air conditioning.
Clients in need of home energy assistance can continue to contact our phone number and a case coordinator will return your call within 24 hours (516) 227-7386.
If you have been the victim of a scam or think you might be a victim of financial exploitation or crime please contact Manda Kristal at (516) 485-3425 ext. 2333 (mkristal@fcali.org). FCA’s Safe Observant Seniors Program staff will continue to provide uninterrupted assistance to victims of elder abuse. Although services will not be conducted face-to-face to ensure the safety and wellbeing of our clients, our staff will be available to provide support, education, guidance and connection to available resources by phone and email. If you need assistance, please do not hesitate to call Nancy Burke at (516) 485-3425 ext. 2332 (nburke@fcali.org), or Anne Kilarjian at (516) 485-3425 ext. 2228 (akilarjian@fcali.org).
