FCA has served Long Islanders since 1884 through some difficult and challenging times and we continue to do so today in ways that limit health risks to clients, staff, volunteers and vendors. We recognize that in times of crisis, community needs increase and we are called to do even more. That's why all programs remain open and functional with program activities modified in line with government restrictions and public health guidelines. FCA is considered an ESSENTIAL business under Governor Cuomo's Executive Order.

We are monitoring the COVID-19 situation closely and will continue to adjust our response in the days and weeks to come. We are receiving regular bulletins from the state and county health departments and regular updates from NYS OFA, OMH, OASAS, OCFS and the federal government. Based on what we have heard from them, we have listed below the current modifications to our normal programs. Also, the full FCA COVID-19 Statement is available on our homepage or in the Press Release section of our site.

Immigrant & Refugee Support Services COVID-19 Crisis Helpline (516)546-0357

ADDICTION, PREVENTION, TREATMENT & RECOVERY DIVISION

Family Treatment and Recovery Centers remain OPEN

• Hempstead and Hicksville will be open with virtual services for normal business hours
• Hempstead will have limited staffing onsite 9:00 – 5:00, Monday – Thursday; Hicksville will have limited staffing onsite 9:00 – 5:00 Monday – Thursday and 9:00 – 3:00 Friday
• 1:1 counseling and group counseling available via phone and ZOOM, please work with your primary counselors to coordinate participation or contact the site directly
• We are encouraging individuals to utilize phone sessions in order to reduce the number of individuals on site, however, if you are unable to utilize phone sessions please schedule an appointment to come onsite and meet with a counselor individually.
• The clinic team will be assessing priority individuals who need face to face individual counseling. When coming onsite, please come at your appointment time, and not earlier. Remember to wear a mask. If you do not have access to a mask, let us know when scheduling your appointment and we will provide you with one.
• Peer Recovery Advocates and Care Coordinators will be available for peer support and to provide assistance with coordinating any community-based needs.
• For Health and MAT appointments call the office to schedule an in person or telehealth appointment with the Doctor

Hempstead Family Treatment & Recovery Center (516)486-7200

Hicksville Family Treatment & Recovery Center (516)935-6858

Prevention Services

• Prevention will have limited staffing onsite Monday - Thursday from 9:00 – 5:00.
• Individual counseling for youth and parent support is available via phone and ZOOM. Please schedule an appointment with your counselor today if you have not already done so. If you do not yet have a counselor, please email efungkhee@FCALI.org to schedule a session with one of our counselors today.
• We are encouraging individuals to utilize phone sessions in order to reduce the number of individuals on site, however, if you are unable to utilize phone sessions please schedule an appointment to come onsite and meet with a counselor individually.
• The prevention team will be assessing priority individuals who need face to face individual counseling. When coming onsite, please come at your appointment time, and not earlier. Remember to wear a mask. If you do not have access to a mask, let us know when scheduling your appointment and we will provide you with one.
• ctive Parenting groups are being facilitated via ZOOM and phone. Please email efungkhee@FCALI.org today for the schedule and registration.
• Educational and support materials are being posted on the Addiction Treatment and Recovery Facebook page
• Please contact Hempstead Family Treatment & Recovery Center at (516)486-7200 to speak with an onsite clinician for immediate assistance.

SHERPA

• Sherpa will have limited staffing onsite at Nassau and Suffolk THRIVE sites Monday – Friday from 10:00 – 6:00 and Saturday in Suffolk from 10:00 – 6:00.
• We are encouraging individuals to utilize phone sessions in order to reduce the number of individuals on site, however, if you are unable to utilize phone sessions please schedule an appointment to come onsite and meet with a Certified Recovery Peer Advocates for recovery support assistance and linkage to treatment and support services.
• The team will be assessing priority individuals who need face to face individual coaching. When coming onsite, please come at your appointment time, and not earlier. Remember to wear a mask. If you do not have access to a mask, let us know when scheduling your appointment and we will provide you with one.
• Family Groups are being facilitated via ZOOM and phone. Please contact Sherpa for more information.

Please contact Sherpa at (516)592-7385.

THRIVE Everywhere/THRIVE Nassau/THRIVE Suffolk

• Both THRIVE Nassau and Suffolk sites remain open with limited staff available onsite. We continue to have Recovery Coaches and groups available during normal business hours via virtual platforms, such as ZOOM and telephone.
• Staff will be onsite at Nassau and Suffolk THRIVE Monday – Saturday 12:00 – 8:00.
• We are encouraging individuals to utilize phone sessions in order to reduce the number of individuals on site, however, if you are unable to utilize phone sessions please schedule an appointment to come onsite and meet with a Recovery Coach for an individual session.
• The team will be assessing priority individuals who need face to face individual coaching. When coming onsite, please come at your appointment time, and not earlier. Remember to wear a mask. If you do not have access to a mask, let us know when scheduling your appointment and we will provide you with one.
• All groups will continue to be provided via virtual platforms - all upcoming groups and activities will be posted to THRIVE's Facebook page
• Visit www.thriveli.com for updated information

Please contact THRIVE Nassau or Suffolk with any questions.

THRIVE Nassau (516)765-7600

THRIVE Suffolk (516)631-822-3396

THRIVE@FCALI.org

CHILDREN’S MENTAL HEALTH & WELLNESS DIVISION

The following modifications have been made to service delivery within our Care Management, Health Home Care Management, Children & Family Treatment & Support Services (CFTSS), HCBS Children’s Waiver, Youth & Family Integration (Y-FI), Family Center Family Support and Family Center Respite programs.

• All staff are working remotely.
• Telehealth services are being used in place of face to face contact. This includes telephonic and video.
• Group events will occur digitally. Families should continue to RSVP to events and further instructions will be provided by Family Peer Advocates. For questions on any services or to reach your counselor of advocate call 516-485-5976 As always, if you are experiencing a mental health emergency please call 911.

For questions on any services or to reach your counselor of advocate call 516-485-5976 As always, if you are experiencing a mental health emergency please call 911.

PREVENTION & FAMILY SUPPORT DIVISION

• FCA’s 31 Main Street location continues to meet with clients by appointment only.
• All Lutheran Church Pantry referrals can call (516)485-4600 ext. 1221.  All calls will be answered within 24 hours. Lutheran Church is currently accepting electronic referrals only. At this time, the pantry is stocked and FCA is in daily communication. Should the status of the pantry change, FCA will be notified.

COVID- 19 Support Services for Immigrant Communities

• 9am-5pm, Monday – Friday

Servicios de Apoyo para las Comunidades Inmigrantes AHORA y después del coronavirus (COVID-19)

• Disponible de 9 a.m. a 5 p.m., de lunes a Viernes

Credible Messenger:

All staff are providing virtual workshops and individual sessions with the youth. All youth have access to contact their FCA and CCMI workers.

Donna Raphael, Senior Director (516) 644-7528

Family First:

Family First offers psychotherapy services which are being provided via teletherapy. In-person appointments may be considered based on client need with the approval of the Clinical Director. 516-804-1010. Se habla Español.

Family First’s also provides school-based mental health counseling services and resources to Spanish speaking ENL students and families in the North Shore School District, Great Neck North High School, and Great Neck South High School. Clinicians work alongside the mental health teams of each school district to help strengthen the overall wellbeing of students, keep families informed and connected, offer a wide array of resources through FCA’s additional programs and services.

La práctica de consejeros, Family First, ofrece servicios de psicoterapia por método de teleterapia. Se ofrece terapia individual, terapia de pareja y terapia familiar. Las citas en persona pueden considerarse en función de las necesidades del cliente con la aprobación del Director Clínico. 516-804-1010.

Family First también ofrece servicios y recursos sobre salud mental basados en la escuela a estudiantes y familias hispana en el Distrito Escolar de North Shore, la Escuela Secundaria Great Neck North y la Escuela Secundaria Great Neck South. Los consejeros trabajan junto con los equipos de salud mental de cada distrito escolar para ayudar a fortalecer el bienestar mental de los estudiantes, mantener a las familias informadas y conectadas, y ofrecer recursos en la comunidad y también ofrecer recursos a través de los programas y servicios adicionales de FCA.

Lynn Vanderhall Nursery Co-Op:

• The Coop Nursery is currently providing remote learning experiences for preschool children ages 3-5 years old. Staff are available to parents via phone to disseminate information and assess for needs.
• At this time, a remote summer program is planned, ages can be flexible to accommodate siblings and other children in the home. Registration for the summer program will take place by phone on June 23, 24 and 25th by calling 516-213-0005 or 516-492-2057. Summer programming is subject to change based on information presented by the CDC.
• Ana Arriaza, Nursery Co-op Program Coordinator (516)213-0005
• Donna Raphael, Senior Director (516)644-7528

La guardería Coop actualmente ofrece experiencias de aprendizaje remoto para niños en edad preescolar de 3 a 5 años de edad. El personal está disponible para los padres por teléfono para difundir información y evaluar las necesidades.

En este momento, se planifica un programa remoto de verano, las edades pueden ser flexibles para acomodar a los hermanos y otros niños en el hogar. La inscripción para el programa de verano se realizará por teléfono los días 23, 24 y 25 de junio llamando al 516-213-0005 o al 516-492-2057. La programación de verano está sujeta a cambios según la información presentada por los CDC.

• Ana Arriaza, Coordinadora del Programa Cooperativo de Guardería (516) 213-0005
• Donna Raphael, Directora Senior (516) 644-7528. Se habla español

PACT - Parents and Children Together

• All staff are providing virtual workshops and individual sessions with families with focus on parenting stressors and prevention measures in dealing with COVID-19.
• Monica Chuchon, Program Coordinator (516)329-5275 (Hablo Español)
• Donna Raphael, Senior Director (516)644-7528

SNUG - Gun Violence Reduction Program

• The SNUG Team are providing virtual individual sessions with all participants with focus on prevention measures in dealing with COVID-19.
• Lionel Charles, Program Manager (516)293-4194; Desann Brown, OVS Supervising Social Worker (516)712-4718; Donna Raphael, Senior Director (516)644-7528

RESIDENTIAL SERVICES DIVISION

The Residential Services division continues to work together to ensure only essential staff is on site and that all programs are fully equipped with appropriate PPE supplies. Visitation on site is limited to scheduled visits where appropriate physical distancing can be maintained. All visitors are required to wear a mask and complete a health screen in accordance with CDC guidelines and will have a temperature check before entering any facility.

Detention Diversion

Program will provide services through both in person and telehealth services. COPE ahead, Educate & Inspire speakers bureau and book club will all be conducted virtually this summer. Margaret Doherty, Program Coordinator- (516)-724-0076 mdoherty@fcali.org

Lakeview House

• All current residents are remaining in the program with daily programming put in place to include a focus on distance learning schoolwork
• Recreational activities promote healthy living and appropriate physical distancing
• Staff continues to follow CDC cleaning procedures and is monitoring residents and staff closely for any COVID-19 symptoms in accordance with CDC guidelines
• All external visitors are limited to specified family members, medical personnel and behavioral health specialists.
• Program is continuing to take referrals with protocols for new residents in place in accordance with OMH guidelines
• Telehealth is available and provided to all residents

Sarah Constantinou, Program Coordinator sconstantinou@fcali.org (516)678-5991

Nassau Haven Emergency Youth Shelter – remains OPEN

• Our Emergency Youth Shelter continues to operate and is screening all youth for COVID-19 symptoms in accordance with CDC guidelines prior to entry into the program.
• All current residents are remaining in the program with daily programming put in place to include a focus on distance learning schoolwork
• Recreational activities promote healthy living and appropriate physical distancing
• Staff continues to follow CDC cleaning procedures in the program and is monitoring residents and staff closely for any COVID-19 symptoms in accordance with CDC guidelines.
• Telehealth is available and provided to all residents in need

Margaret Christy, Program Coordinator mchristy@fcali.org (516)221-1310

Walkabout for Young Men and Women

• All current residents are remaining in the program with daily programming put in place to include a focus on distance learning schoolwork and employment initiatives. Residents have begun returning to work and adhere to strict protocol upon to return to the facility to maintain the health and safety of the residents and staff.
• Recreational activities promote healthy living and appropriate physical distancing
• Staff continues to follow CDC cleaning procedures in the program and is monitoring residents closely for any COVID-19 symptoms in accordance with CDC guidelines.
• All external visitors are limited to specified family members, medical personnel and behavioral health specialists.
• Telehealth is available and provided to all residents in need.

Andrea Kerr, Program Coordinator akerr@fcali.org (516)379-8251

West Nassau Residence

• All current residents are remaining in the program with daily programming put in place to include a focus on recreational activities on site to keep residents engaged as well as promote healthy living and appropriate physical distancing
• Staff continues to follow CDC cleaning procedures and is monitoring residents closely for any COVID-19 symptoms in accordance with CDC guidelines
• Telehealth is available and provided for all residents on site
• All external visitors are limited to specified family members, medical personnel and behavioral health specialists.

Cheryl Jenkins, Program Coordinator cjenkins@fcali.org (516)285-1151

SENIOR & ADULT SERVICES DIVISION

The FCA Senior Division is deeply concerned for the community at this time and are dedicated to supporting older adults throughout this crisis. We will continue to provide services in a modified way that protect the safety of each senior. Although we will not be physically in the office we will be responding to messages in real time, offering phone support and assisting with resources whenever available and possible. We will continue to provide up to date information and guidance.

Alzheimer’s Caregiver Support Program

All support, counseling, education and services will continue via telephone or teleconference. If you need assistance or information please contact the program at: 516.292.1300 ext. 2264 or contact Regina Anderson, program coordinator via email at: randerson@fcali.org Join FCA’s Memory Café every Wednesday from 12 p.m. to 1 p.m. via Zoom. Call Kristen at 516-551-2610 or email khaire@fcali.org for more information.

EISEP Case Management and In-Home Assistance Program

• Clients should continue to call the regular EISEP phone number 516-292-1300 and either dial their case manager's extension or for new clients they can leave a message by dialing “0”. Calls will be returned as soon as possible from Monday to Friday between 9AM-5PM.
• Although Face-to-face visits will not be conducted at this time, calls and assessments will continue via telephone. FCA Case Managers are conducting regular phone calls and will continue to make appropriate referrals as indicated. Chore workers will be resuming in-home services following specific COVID guidelines promoting safety. For more information contact the EISEP program.
• FCA is working with the Home Delivered Meals programs to continue providing service. If someone needs Home Delivered Meals or shelf stable food a case manager will perform a short phone assessment to confirm eligibility. Call the number above.
• Every effort is being made to work with home care agencies and the Nassau County office for the Aging to provide in home services and support to the seniors of Nassau County.

Friendly Visiting

Friendly Visiting volunteers will continue to offer telephone assistance to clients. If you are in need, or know someone in need of social support, please contact Jessica DiCarlo at (516)743-2389 or jdicarlo@fcali.org.

Join our weekly Senior Zoom Trivia Chat Thursdays 11:00AM-12:00 pm. Be home but not alone! For more information call Jessica @ (516) 743-2389 or email: jdicarlo@fcali.org

HIICAP

TThe HIICAP hotline and volunteer counselors are available to provide information on all aspects of health insurance including Medicare Parts A, B, C & D and EPIC.

Please call our Hotline at 516-485-3754 or email us at HIICAP@fcali.org

Should you not be able to immediately reach HIICAP personnel, your call will be returned within 2 business days.

Pauline Andrews, Coordinator Phone: (516)485-3425 ext. 2322, Email: PAndrews@fcali.org

Barry Klitsberg, Assistant Coordinator Phone: 516-485-3425 x 2324

Ombudservice Program

• COVID-19 has had major effects regarding Long Term Care Ombudservice Program (LTCOP) ability to provide advocacy services to our residents. In order to protect our volunteers and the residents we serve in long term care facilities, LCTOP has decided to have all volunteers cease visits to their assigned facilities until further notice.
• FCA Ombudservice staff will continue to take calls and manage information, assistance and any grievances as usual. If you have any questions or need to speak with the Ombudsman office for any reason, please continue to call (516)466-9718 ext. 1 or ext. 2.
• In addition, it is state law that every facility post the NY State Ombudservice program number 1-800 855-582-6769 for assistance.

OMH Linkage Project

The following program modifications have taken affect:

• Client assessments are being completed over the phone
• Intakes are being completed over the phone
• RN Nursing Assessments will be conducted over the phone
• Providing case management & counseling via phone

Please contact Christiana Mangiapane, Program Coordinator, at (516)292-1300, ext. 1245 or at: cmangiapane@fcali.org Should you not be able to immediately contact our staff, please leave a message and someone will return your call within 24 hours.

Senior Financial Services

Any questions regarding senior financial services should be emailed to mmata@fcali.org. Please call: (516) 485-3425 for more information or to set up an appointment. Messages left on our voicemail will be returned within 24 hours. We will be able to answer questions and offer guidance via phone regarding taxes, budgeting, reverse mortgage and other financial concerns. In-person meetings can be arranged by appointment only.

The Home Energy Assistance Program (HEAP) staff helps Nassau County seniors and persons with disabilities to apply for federal home heating grants. Eligibility for this once-a-year assistance is based on household income. Each year, benefit amounts and income guidelines are determined by the New York State Office for Temporary and Disability Assistance. The program runs from mid-November until funding is exhausted. Cooling assistance is offered during the summer, based on funding, for income-eligible households with a medical need for air conditioning.

Clients in need of home energy assistance can continue to contact our phone number and a case coordinator will return your call within 24 hours (516) 227-7386. The dates of operation for the Regular and Emergency benefit components will be extended from April 24, 2020 through June 30, 2020 or until the funds allocated to these components are exhausted, whichever occurs first. Additionally, effective April 24, 2020, a third Emergency benefit will be available to eligible households experiencing a crisis or life-threatening heat or heat-related energy emergency.

SOS Elder Abuse Prevention and Support Programs

If you have been the victim of a scam or think you might be a victim of financial exploitation or crime please contact Manda Kristal at (516) 485-3425 ext. 2333 (mkristal@fcali.org). FCA’s Safe Observant Seniors Program staff will continue to provide uninterrupted assistance to victims of elder abuse. Although services will not be conducted face-to-face to ensure the safety and wellbeing of our clients, our staff will be available to provide support, education, guidance and connection to available resources by phone and email. If you need assistance, please do not hesitate to call Anne Kilarjian at (516) 485-3425 ext. 2228 (akilarjian@fcali.org).